HOTEL GUEST FEEDBACK FORM
[Hotel name]

Thank you for staying with us. Please tell us about your experience.
All questions are optional.

Stay month or departure date (optional): ______________________

For questions 1-5, circle one answer:
1 = very dissatisfied | 2 = dissatisfied | 3 = neither satisfied nor dissatisfied
4 = satisfied | 5 = very satisfied

1. Overall, how satisfied were you with your stay?       1  2  3  4  5
2. Room cleanliness: how satisfied were you?            1  2  3  4  5
3. Room comfort: how satisfied were you?                1  2  3  4  5
4. Help received from staff: how satisfied were you?    1  2  3  4  5  N/A
5. Value of your stay: how satisfied were you?           1  2  3  4  5

What worked well during your stay?
___________________________________________________________________
___________________________________________________________________

What is one thing we could have done better?
___________________________________________________________________
___________________________________________________________________

Would you like us to contact you about this feedback?    Yes / No
If yes, email or phone (optional): __________________________________

For an issue needing attention now, contact reception at:
[hotel contact details]
This form is reviewed [replace with your actual review schedule].

OPERATOR NOTES (remove before printing the guest-facing card)
- Replace all bracketed hotel details and state an accurate review schedule.
- Do not request a booking number on an anonymous card.
- Invite feedback consistently, including from guests who reported problems.
- Keep contact details optional and use them for the requested reply.
- Check your digital tool settings before calling a form anonymous.
- CSAT for each question = responses of 4 or 5 / valid responses x 100.
  Exclude blanks and N/A; show the valid response count.
- Investigate serious concerns even if reported only once.

Source: https://guestprism.com/guides/hotel-feedback-form-template
Scoring: https://guestprism.com/guides/hotel-guest-satisfaction-measurement