Hotel Guest Satisfaction Survey - Free Template
GuestPrism (guestprism.com)

A short guest survey built on the seven dimensions the industry measures:
check-in and check-out, connectivity, facilities, food and beverage, guest
room, staff service, and value for price paid (JD Power, 2025 and 2026).

Scoring: use a 1 to 5 scale (1 = very dissatisfied, 5 = very satisfied) for
questions 1 through 8. Question 9 uses a 0 to 10 scale. Question 10 is open.

1. How smooth was your check-in and check-out?
2. How satisfied were you with the cleanliness of your room?
3. How comfortable were the bed and the room overall?
4. How helpful and courteous was the staff during your stay?
5. How satisfied were you with the facilities and their upkeep?
6. How reliable was the Wi-Fi?
7. How would you rate the food and beverage, if you used it?
8. How would you rate the value for the price you paid?
9. How likely are you to recommend us to a friend?
10. What is one thing we could have done better?

Notes:
- Send within a day or two of checkout, while the stay is still fresh.
- Keep it under ten scored questions; longer surveys get abandoned.
- Watch the open-ended answer closely; that is where the real problems hide.