GUESTPRISM HOTEL FEEDBACK SURVEY TEMPLATES
Three short templates for three moments: post-stay, in-stay, and arrival.
Copy and paste into Google Forms, Typeform, or email. For the complete
ten-question satisfaction bank, use:
guestprism.com/guides/hotel-guest-satisfaction-survey-questions

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TEMPLATE 1: POST-STAY PULSE (3 questions)
Scale: 1 = very dissatisfied, 5 = very satisfied

1. Overall: How satisfied were you with your stay? (1-5)
2. Stage: How satisfied were you with [the stage you are improving]? (1-5)
3. Open: What is one thing we could have done better?

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TEMPLATE 2: IN-STAY PULSE (2 questions)

1. So far, how satisfied are you with your stay? (1-5)
2. Is there anything you need right now? (open)

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TEMPLATE 3: ARRIVAL-FOCUSED QUESTIONNAIRE (send ~2 hours after check-in)

1. How smooth was your check-in? (1-5)
2. Was your room ready and as booked? (Yes / No)
3. How was your first impression of the room? (1-5)
4. Is there anything you need right now? (open)

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SCORING NOTES

- Use the same scale and wording each month. If you need a recommendation
  score, add: How likely are you to recommend us to a friend? (0-10).
- A single problem drops guest satisfaction by 217 points on the industry
  1,000-point scale (JD Power 2025), so count problems, not just averages.
- Read open answers for themes. One mention is noise; the same theme in
  three or more independent reviews inside a year is a pattern.

Source: guestprism.com/guides/hotel-survey-templates