GuestPrism ("we", "us") provides fixed-scope competitor experience research for independent guest-facing businesses. These terms cover use of guestprism.com and paid research engagements.
A GuestPrism engagement begins when you submit your property details, confirm that meaningful public guest feedback is available, and complete payment. Personal information submitted through the site is also covered by our Privacy Policy.
GuestPrism is operated as an independent research practice. Questions about these terms: [email protected] or the contact form.
GuestPrism depends on meaningful public guest feedback. There is no strict review minimum, but a few hundred recent reviews across major platforms is generally most useful. If we determine after purchase that available public evidence cannot support a useful brief, we cancel the engagement and issue an immediate refund rather than deliver weak research.
Checkout is secure and there is no subscription. You may provide up to five competitors to include and the governing research question immediately after payment. Competitor fields are optional. GuestPrism does not select replacement competitors on your behalf.
Each engagement covers:
Work is handled asynchronously: intake, payment, competitor validation, delivery, and factual corrections do not require a call unless both sides agree otherwise. Changes to market, decision, competitor set, or delivery date after confirmation need written agreement and may affect timing or fees.
A paid engagement delivers a decision brief and supporting evidence workbook derived from public reviews and related public sources. GuestPrism is research for one current decision, not monitoring software, a dashboard, ongoing advisory, or a subscription.
After payment, during scope definition, you share the competitors to include and the decision the brief should support. You are responsible for the accuracy of what you send and for having the right to share it with us.
You receive a license to use the delivered brief and workbook internally for your business decisions, including sharing with staff and advisors as needed. You may not resell the deliverables, publish them as a standalone research product, or present GuestPrism marketing samples as your private engagement output.
We retain ownership of our methods, templates, processes, and know-how. Public sample materials on the site remain ours and are illustrative only.
Research supports better-informed decisions. GuestPrism does not guarantee improved ratings, revenue, occupancy, bookings, or any commercial outcome. Results depend on execution, timing, and factors public reviews cannot measure.
You may request factual corrections within five days of delivery. This covers a wrong property detail, competitor identification, source attribution, quotation, or another clear factual error in the brief or workbook. It does not include new research, changed priorities, or expanded scope. Disputes about subjective interpretation or recommendations are handled as clarifications, not refunds.
Use guestprism.com lawfully and in good faith. Do not abuse forms, attempt to disrupt the service, scrape the site in a way that harms availability, or submit content you do not have the right to send.
To the fullest extent permitted by law, GuestPrism is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from the site or a research engagement. For a paid engagement, our total liability is limited to the fees you paid for that engagement.
Nothing in these terms limits liability that cannot be limited under applicable law.
How we collect and use personal information from forms is described in the Privacy Policy. Research delivered under a paid engagement is governed by that engagement's scope and these terms.
We may update this page when our practices or the product change. The "Last updated" date at the top will change when we do. Continued use of the site after an update means the revised terms apply to new activity. Active paid engagements remain governed by the terms and written scope in effect when payment was made, unless we agree otherwise in writing.
Questions about these terms: [email protected] or the contact form.